I went into this store 5111 rogers ave fort smith ar 72901 after being a Sloths Pineapple Summer T-Shirt loyal customer for almost 9 years I needed to exchange 2 pair of 5t jeans and get a larger size I didn’t have my receipt but tags were still attached and even stickers and hadn’t been worn or anything brand new jeans and the assistant manager wouldn’t allow me to exchange them because their store policy is you have to get the exact same item can’t even deviate from the wash or style of jeans if you have bootcut you must exchange for bootcut can’t get skinny of husky and if you have a blue berry wash you can’t get a dark color for example so I am now forced to try and sell the jeans online to try and get money to purchase my child some she can fit because I lost my receipt I am so livid at this because number one I used to work at this store and number two I loved shopping here for my children and she couldnt even make a one time exception I will be calling corporate and complaining about the return policy I see now why I have heard so many complaints about this place the manager didn’t even say oh i’m sorry about that or I wish I could accommodate you but its against our policy or anything. I worked for vs for quite sometime met some of the best people i’ve ever known and learned a lot about professionalism and superior customer service at northpark in dallas having said that I am beyond disappointed and upset to see something like this happening in one of your stores faith’s actions are not aligned with the culture of victoria’s secret. We had a big scare yesterday while on vacation with one of your swimming trunks my 2yr old got his foreskin entrap in one of the tiny holes from the mesh we had to rush to the er because the skin that got through got strangled and formed a ball of blood on the other side of the mesh will be cutting the mesh from my kids swimming trunks from now on
Source: Sloths Pineapple Summer T-Shirt
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